Refund & Cancellation Policy

This policy explains refunds and cancellations for Creatin Web, operated by CREATIN GROUPS PRIVATE LIMITED. It sits alongside our Terms of Service and Service Delivery Policy.

What you pay for

Creatin Web has one charge, a yearly plan, priced by the modules you choose:

• The first year covers designing and building your website — work we do for you, mostly before your site goes live — and keeping it online, maintained and supported for the year that follows.
• Each later year keeps your website online, maintained and supported, charged on each renewal date.

Your exact amounts and renewal date are in your quotation and on your Billing page. Payments are collected through Razorpay.

The first year — refunds

Because the first year's fee pays for design and build work:

• Before work begins: [TO FILL: state the refund (e.g. full refund minus any payment-gateway charge)].
• After work has begun but before the site is delivered: [TO FILL: state the refund (e.g. a partial refund for work not yet done, or non-refundable)].
• After the website has been delivered / gone live: [TO FILL: state the policy (e.g. the first year's fee is non-refundable once delivered)].

Later renewals — refunds

• Cancelling a renewal: you can cancel before a renewal date so you are not charged for the next year. [TO FILL: State whether a renewal already paid is refundable, and any window (e.g. within 7 days of the renewal charge, pro-rata, or non-refundable once the year has started)].
• If we cannot deliver the service you paid for (for example we can no longer host your site), we will refund the unused portion of a paid renewal.

How to cancel

To cancel, contact us — see the Contact page — or, for account and website closure, use the account & data deletion page. A website owner can also start this from the dashboard Settings page. We will confirm your request and tell you what happens to your website and content.

How refunds are made

• Approved refunds are made to the original payment method through Razorpay.
• Refunds are typically processed within [REVIEW: 7–10 business days] of approval; the time for the money to reach you depends on your bank or card provider.
• Any GST charged on a refunded amount is handled as tax rules require.

This policy does not limit any rights you have under India's consumer-protection laws.

Contact

Questions about a payment, cancellation or refund? Contact the operator: